Cologne Bonn Airport


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Comprehensive service area of the website

Baggage Tracing / Lost & Found

The respective airline is responsible for hold luggage. If your luggage is lost or damaged, Cologne Bonn Airport recommends you proceed as follows:

Report the loss or damage immediately at the Lost & Found desk of the respective airline or the handling agent. These desks are located in the baggage claim area. If you do not notice the damage to your luggage until you are at home, this must be reported within seven days.

Insist that you are given a loss/damage report.
On the website of the respective airline there is, as a rule, more information as to what to do in the case of luggage loss or damage.

Claims for compensation for damage to baggage or lost luggage are internationally regulated by the Montreal Convention of 2004. The maximum amount is approx. 1,330 EUR per person for one piece of luggage including contents. Therefore, always carry your valuables in your hand luggage or take out additional travel luggage insurance which will cover higher amounts. In cases of dispute, or if the airline does not react to your enquiry, you can contact the German Conciliation Body for Public Transport (SÖP) ( www.soep-online.de) for help in this matter. 

Missing your luggage?

Which airline did you fly with? In the event of loss/damage of a piece of baggage, the following handling company is responsible for you.

Airline IATA Code Abfertiger Telefon Mail
Air Arabia Maroc 3O Cologne Aviation Service GmbH +49 2203 955150 passage@cas.aero
Austrian Airlines OS Lufthansa DLH +49 800 8088010  
Air Cairo SM WISAG Losch +49 2203 402854 CGNLL7X@wisag.de
Blue Air OB Cologne Aviation Service GmbH +49 2203-955150 passage@cas.aero
Corendon Airlines XC AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Corendon Airlines Europe XR AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Eurowings EW AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Fly Erbil HW AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Freebird Airlines FHY AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Holiday Europe 5Q AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Lufthansa LH WISAG Losch +49 2203 402854 CGNLL7X@wisag.de
Iran Air IR AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Nouvelair Tunesie BJ AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Onur Air 8Q AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Pegasus Airlines PC GLOBAL GSRM Operation   LL.CGN@gsrm.de
Pobeda DP Cologne Aviation Service GmbH +49 2203 955150 passage@cas.aero
Ryanair FR WISAG Losch +49 2203 402854 CGNLL7X@wisag.de
S7 S7 AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Sun Express XQ AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Turkish Airlines TK AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
TUIfly X3 AHS Köln / Aviation Handling Services GmbH   CGNLL@ahs-de.com
Wizz Air W6 Cologne Aviation Service GmbH +49 2203 955150 passage@cas.aero

Baggage Room, Lost & Found

9:00 - 17:30

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